Concerning Almarose Workshop and these Terms of Sale
These Terms of Sale apply to all sales of Almarose Atelier products or services that you can order from our Sales Entity (as defined below), on the website and by telephone through our Customer Relations Centre (the « Customer Relations Centre »).
For purchases with a delivery address in France : Société Atelier Almarose, headquartered at 1 rue de Paris, 58440 LA CELLE SUR LOIRE, France, with the VAT number FR91934328535.
By placing an order, you agree to be bound by the Terms of Use, the Privacy Policy, the Cookie Policy and the Return and Exchange Policy, the terms of which are incorporated in these Terms of Sale. For more information on our return policy, please consult our Return and Exchange Policy.
Please note that our Terms of Use, Privacy Policy and Cookie Policy are the same throughout Europe. To consult this information in French, please visit our website France :
- Privacy Policy
- Cookie Policy
- Conditions of use
Please read these Terms of Sale carefully. These Terms of Sale apply to any order placed through the Platforms or the Customer Relations Centre (collectively the « Sales channels »). Please note that before ordering products or services, you will be asked to accept these Terms of Sale. If you do not accept these Terms of Sale, you will not be able to order any product or service through the Sales Channels. Sales made through physical outlets (such as our stores) or through third parties (such as licensed resellers) are not subject to these Terms of Sale.
Conditions of purchase
Only natural persons (not legal persons) who: (a) have reached the age of legal majority required to enter into contracts (18 years in most countries); (b) have the legal capacity to conclude contracts; and (c) use a shipping address in the country(s) we serve (as indicated by the Sales Channels), can order products through the Sales Channels. If you have not reached the age of legal majority or for any other reason you do not have the legal capacity to enter into contracts, one of your parents or guardian will have to place your order on your behalf, and he will be invited to accept these Terms of Sale.
By placing an order through the Sales Channels, you declare and warrant to be a bona fide customer and end user making a purchase for your own use or personal use of a third party, and that you will not deliver, sell or otherwise distribute our products, nor will you purchase our products or services for commercial purposes.
Availability and quantity of products
All orders placed through the Sales Channels are subject to availability and acceptance of such orders. Products presented on the Platforms, which cannot be added to the basket, are not available for sale on the Platforms. The Customer Relations Centre can provide more information about these products. For information on the order process, please refer to our article Command Process below.
Quantity limits may apply to orders for certain products. We reserve the right to refuse orders in excess of a number of authorized products at any time without notice.
Account registration and validation of visitor purchases
To place an order, you can either register and create an online account, or place an order as a visitor without creating an online account by selecting the option « Guest Checkout ». When you place an order as a visitor, we can still create an account in our internal systems to save your purchase(s).
For purchases with a delivery address in France : In accordance with article L.223-2 of the Consumer Code, we inform you that you are entitled to register on the "Bloctel" list of opposition to the call-up, a practice which the Almarose Workshop does not use. For more information, please refer to the Privacy Policy of the Almarose Workshop.
Customization Service
The customization service is offered on a selection of products. If you wish to have your product customized, please provide the information requested in the Sales Circuits.
The Almarose Workshop reserves the right to retain or refuse the acceptance of any order for customized products or accompanied by a message card containing unacceptable, illegal or contrary to our policies. It is your responsibility to ensure the accuracy of any information you provide regarding the products to be customized.
Custom orders are not cancelable and products that have been customized cannot be returned to us for exchange or refund, as described in these Terms of Sale. This clause does not affect your consumer rights.
Ordering process
The Platforms command process will include the following steps:
- Add to cart : Once you have chosen a product, you can put it in your shopping cart. You can then decide to continue your purchases and add them to your cart (subject to availability and quantity limits). Putting an item in your cart does not guarantee its availability at the time of purchase, which is only confirmed once you have received written confirmation of order and shipping.
- Validation of visitor purchases/my account: When you are ready, you then go to the « validation »either as a visitor or through your registered account. You can also remove one or more product(s) from your cart that you selected during the validation process.
- Delivery, verification and payment: During the validation process, you add and verify the details of your order and your personal information (including e-mail address, shipping address, billing address and payment data). You must check carefully and confirm all details on the order summary page before placing your order.
- Ordering: then check the corresponding box and place your order.
We reserve the right, in our sole discretion, to refuse, cancel or terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order in the event of an ongoing dispute concerning the payment of a previous order or if we suspect you, in our sole discretion, (i) fraudulent activities; or (ii) any other violation of these Terms of Sale.
Prices, taxes and delivery costs
Unless otherwise specified, all prices listed on the Platforms' product pages or indicated by the Customer Relations Centre include sales/VAT taxes (except for countries outside the euro area, and the US) and include shipping fees and any other taxes.
The applicable currency will be updated depending on the destination of the delivery after you have provided us with the delivery address and will be mentioned on your shopping cart before you place your order. You will need to carefully control the updated prices as well as the applicable currency.
Sales taxes or user taxes will vary depending on the place of delivery of the products.
Delivery costs are described, if applicable, in the following Shipping Policy or on the Sales Channels. Delivery fees are not indicated on the product pages but will be added to the product price after choosing your delivery options. A summary of these fees will be provided before you are asked to confirm and place your order, and these fees will also be included in the emails we will exchange with you once you have chosen your delivery options.
We can propose a VAT refund mechanism if you decide to have the products delivered to certain countries of the European Union and, no later than thirty (30) days later, to export them outside the European Union under certain conditions. Such a mechanism will not be available to European Economic Area customers. For more details, please contact our Customer Relations Centre.
We can propose a VAT refund mechanism if you decide to have the products delivered to Switzerland and, no later than thirty (30) days later, export them from Switzerland under certain conditions. For more details, please contact our Customer Relations Centre.
We reserve the right to change prices and delivery fees at any time without notice.
We ensure that product prices and delivery costs are correct when the relevant information has been entered into the system or has been communicated to you via the Customer Relations Centre. However, despite our reasonable efforts, it is still possible that the price of some of the products offered through our Sales Channels or delivery costs may not be accurate. If the price of any of the products you order or the shipping costs are incorrect, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact information provided during the order process, we will cancel the order and inform you in writing. If we accept your order in error and process it when an error occurs at the indicated rates or delivery costs, we may cancel the supply of the product and refund you the sums you paid.
Please note that changes to the law in effect between the date of placing your order and the date of receipt of a written Confirmation of Order and Shipping may change the taxes related to your order. If the resulting change results in an increase in the taxes charged to you, we will contact you and ask you to reconfirm your order.
Payment
We accept the means of payment identified as part of the order process via the Sales Circuits. Depending on the means of payment, we may request additional information, including any particular form of identification.
When ordering on the Platforms, you will need to indicate your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate your full payment details to the Customer Relations Centre. All payment card holders are subject to a validation check and an authorisation procedure by the card issuer. If the issuer of your payment card refuses to authorize payment in our favour, you will need to contact your payment card directly to resolve the problem.
Other means of payment may also be subject to validation checks and an authorisation procedure for payment system providers. You expressly authorize us to carry out security checks if we deem it necessary, to transmit or occasionally obtain information (including updated information) concerning you for the purpose or from third parties, including but not limited to, the details of your payment card, in order to authenticate your identity, validate your payment card, obtain an initial payment card authorization and authorize individual purchase transactions.
The total amount of your purchase will usually be blocked on your payment card until your order is shipped, when a Confirmation of Order and Expedition will be communicated to you and your payment card will be debited from the applicable purchase price.
When you use a credit/debit card or any other instant payment solution or payment capture offered on platforms as a payment method, the total amount of your purchase can be deducted immediately after placing your order. Prepayment does not affect your rights set out in these terms and conditions of sale (including, for example, any right to refund). Once your order is shipped, you will receive a confirmation of order and shipping. If we are unable to meet our shipping and/or delivery obligations as indicated below, we will notify you by e-mail and refund your pre-payment as soon as possible. For payments by credit card/debit card, the total amount of your purchase can be blocked on your payment card until your order is shipped. You will receive an order and shipping confirmation and your payment card will be charged the applicable purchase price.
We can accept any bank transfer in payment of orders at our sole discretion. We do not charge a bank transfer commission for any order placed through the Sales Channels or the Customer Relations Centre. However, some banks may charge bank transfer fees. We require that all orders paid by bank transfer and placed by telephone be confirmed through an order approval process. We can acknowledge receipt of an order paid by bank transfer, but the order will only be processed after receiving the payment and we have confirmed its receipt by e-mail. If your bank transfer is not credited to our bank account within seven (7) days of placing your order, your order will be cancelled.
Acknowledgement of receipt of orders
Once you have made your choice and placed your order through the Sales Channels, you will receive a Order Receipt Accused (by e-mail or otherwise, confirming the details of your order as well as an order reference number). Take care to keep this order reference number, for any request or further information about your order. This Order Receipt Accused is not valid for acceptance of your order. To confirm the order, we will carry out normal legal checks on credit, fraud control and security, as well as related checks and, if they are satisfactory, we will then process your order. Upon receipt of the Order Receipt Accused, it is your responsibility to verify and confirm that it accurately reflects your order intentions. If you have any questions or concerns or if the Order Receipt Accused does not reflect your intentions, you should contact the Customer Relations Centre quickly.
These Terms of Sale will be given to you as soon as we acknowledge receipt of your order.
Shipping policy
We only accept orders to be delivered to the country(s) identified during the Order Process. Please note that we will not ship to certain addresses, such as military areas, restricted areas, pick-up points or post boxes. For more information, please contact the Customer Relations Centre.
We will inform you by e-mail or telephone when the product is ready to be removed in the shop.
If you order several products, we will ship the order only once all the products are available.
Order Confirmation and Shipping
We will send you a Confirmation of Order and Shipping in writing (by e-mail or otherwise) at the time of dispatch of your order. This Confirmation of Order and Expedition means acceptance of your order from us, indicating the existence of a binding sales contract.
Delivery
We will make reasonable efforts to ensure that the delivery is carried out by the carrier within the estimated delivery times from the date of our Written Confirmation of Order and Shipping, and in any case within thirty (30) days of that date, unless your purchase relates to a product or service that will require an additional delivery time as explained to you, for example in the case of products or services that we customize or manufacture according to your instructions.
If the delivery of products is delayed by an event beyond our control, we will inform you as soon as possible and make every reasonable effort to minimize the consequences of the delay. If we do not deliver within thirty (30) days of the date of the written Confirmation of Order and Expedition or any other time limit that we indicate, you can contact the Customer Relations Centre to cancel the relevant order and obtain a refund of the amounts you paid in advance for any products you have not received.
In any case, your right to cancel an order and receive a refund of the sums you paid us in advance for any products you have not received constitutes your sole remedy if we do not deliver the order in question.
When assessing your delivery time, please take into account the payment approval deadline, address verification, security checks and order processing. Please note that delivery is always subject to receipt of your full payment.
We will require a handwritten or electronic signature from you, or from any person at the specified delivery address (unless you make other arrangements), to confirm the delivery of each product, after which the risk and liability of the products you purchased are transferred to you. If you have indicated a consignee other than you for delivery (e.g. if it is a gift), you understand and agree that a signature of that consignee (or of a person at the delivery address) constitutes proof of delivery and discharge of the sales contract by the Almarose Workshop, involving a transfer of responsibility to the consignee's address, as if the product had been delivered to you. For certain categories of products, we reserve the right to deliver the products only to the person who is the intended recipient of the order as indicated on the package label, and to request an identity check for verification purposes at the time of delivery. Please refer to our FAQ section or call our Customer Relations Centre for information.
Invoices
After ordering products through the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address in PDF format or otherwise).
Return and exchange policy
This Return and Exchange Policy details your possibilities as to how you can cancel a contract with us, how you can return your purchase and your rights to get a refund or exchange.
Right of cancellation
You have the right to cancel the contract created by our written order confirmation without giving reason 30 days from the date on which you acquire, or any person you appoint (other than the carrier) acquires physical possession of the products of your order. If you are a customer located in the European Union, the United Kingdom or the European Economic Area and you have made a purchase through the Sales Channels, this must be considered as your legal right of withdrawal. In order to comply with the withdrawal period, you only have to withdraw before the expiry of the withdrawal period.
To cancel the contract and return your product(s), you can contact our Customer Relations Centre and follow the instructions given to you, or you can send us an unequivocal written statement, such as a letter or e-mail to the following address: almaroseatelier@gmail.com
Return process
Products purchased through the Sales Circuits can only be returned to the following address: 1 rue de Paris, 58440 La Celle sur Loire.
- Contact the Customer Relations Centre by phone or email.
- You agree to a withdrawal date with our logistics partner. You may be invited at this stage to provide information about the product so that we can make an initial assessment of its condition.
- Please complete and sign the return form (ICI). If you need a new copy, the Customer Relations Centre will send you a return form by e-mail.
- You must include in the package the return form completed with the product as well as all its accessories, the free items you received as part of your order, the Service Guide, the Warranty Card and all other documents, in their original box.
- Please close the package.
- At the agreed date, our logistics partner will remove the closed package.
You must keep proof of the return shipment, and we disclaim any liability in case you are unable to provide such proof. Only goods received by the distribution center of our Almarose e-shop will be eligible for a refund or exchange. If you decide to use a logistics partner different from the one we have provided you, you will be responsible for any risk of loss or damage of the product during transport until the product is in our possession.
Product return conditions
We will verify that the returned product meets the conditions of the Return and Exchange Policy and, if so, we will make the applicable refund or exchange.
Our products must be returned in a new and intact condition, in perfect condition, equipped with all the protective materials in place and accompanied by labels and stickers (if applicable), as well as the original Atelier Almarose box and packaging, including all accessories and documents. We reserve the right not to accept any return if the product shows signs of wear, or has been used or modified in relation to its original state in any way or, we can reduce the amount of any refund or exchange applicable accordingly.
If you have received free items as part of your order, they must be returned with the products.
All returns will be submitted by us to a Quality Control (« CQ ») to ensure that returned products meet these quality requirements. If the products do not meet the QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies the QC, we will make the applicable refund or exchange.
Failure to comply with these Terms of Sale will give us the right to refuse the returned product and return it to you at your expense.
Non-exchangeable and non-refundable products
Orders for products that in one way or another have been customised for you cannot be cancelled and such products cannot be returned to us for exchange or refund. These include products that have been engraved or embossed.
Refunds
You may return a product purchased through the Sales Channels to obtain a refund, provided that the return complies with these Terms of Sale, in particular (a) the Cancellation or Cancellation Right (b) the Return Process above.
In the event that the return complies with these Terms of Sale, the buyer shall in principle be reimbursed using the same means of payment used by the buyer for the initial transaction, within thirty (30) days from the date of receipt of the request for withdrawal. However, we may defer the refund until the day of receipt of the returned product (or, if earlier, within thirty (30) days after the day on which you provide proof of return of the returned item), whichever is the earlier. The initial shipping costs will be reimbursed, excluding the case where you have opted for a non-standard delivery, in which case the additional costs will not be reimbursed.
Trade
You may return a product purchased through the Sales Circuits and exchange it for another product Almarose Workshop, provided that the return complies with these Terms of Sale, in particular (a) the Cancellation or Cancellation Right and (b) the Return Process here